Vision, Mission & Core Values | IHH Healthcare Malaysia

At IHH, we aspire to Care. For Good.

At IHH Healthcare, we are driven by our aspiration to Care. For Good. This passion, embedded in the heart of our organisation, rests on the ability of our nurses, doctors and allied healthcare professionals to provide compassionate, empathetic care – not only treating patients but listening to what they want and need, and acting on it. This leads to a higher quality of care and, just as importantly, it builds trust with patients at every touchpoint.

Our Care. For Good. aspiration is underpinned by a framework consisting of the IHH vision, mission, core values and our commitment to deliver healthcare sustainably, in tune with the communities we operate in and the environment.

Our Vision

To be the world’s most trusted healthcare services network

By delivering on our aspiration to provide Care. For Good. we give our patients and their families peace of mind, knowing they can trust IHH for the highest quality care.

Our Mission

To take exemplary care of our patients, anchored around our people who strive to continuously raise the bar in clinical, operational and service excellence

Our drive for continuous improvement results in best-in-class care and superior clinical outcomes. Throughout IHH, our obsession with quality, safety and efficiency leads to better, more accessible healthcare. And we always go the extra mile, responding to the needs of our patients for the best possible healthcare experience.

Our Core Values

These are the values that shape our thinking and approach to healthcare:

Patients First

We put patients' needs first

Patients are the reason we exist; they’re why we go to work every day and their needs are paramount. Our teams strive to provide exceptional care, exceptional medical treatment and an exceptional patient experience. Because good is never enough for us.

Integrity

We do the right thing

Across IHH, we are committed to acting fairly, honestly and transparently in all our relationships and in everything we do. This is the basis of the trust we build with patients, employees, suppliers, communities and everyone we work with.

Empathy

We listen with our hearts

Empathy is at the heart of the care we provide – listening to, respecting and always doing what’s best for our patients. We learn to see the world through their eyes, advocate for their rights and empower them in their healthcare decisions.

Teamwork

We are better together

Efficient collaboration between skilled professionals is the lifeblood of our business. Cohesive teams, applying the latest technology and best practice, powered by synergies across our network, enable us to deliver Care. For Good.

Excellence

We champion continuous improvement and innovation

Across our brands and wherever we operate around the world, the value we put on excellence sets us apart and leads to the best-in-class clinical outcomes and patient experience IHH is known for.

Embracing Sustainable Healthcare

IHH’s Care. For Good. aspiration also informs our sustainability approach – extending beyond every interaction we have with each patient we treat, to our commitment to care for our employees, our communities and the planet, building a better world for generations to come.

Patients

Empowering our patients

Across our global network, we strive to provide quality, safe, and empathetic care; one patient, one family, one touch at a time.

Our relentless pursuit of excellence stems from an innate desire to empower our patients and to offer them better, faster, easier and more accessible care with the best possible outcomes.

People

Shaping the best place to work

Our people form the heartbeat of our organisation, and we are committed to creating the best work environment possible for our employees, where their growth, well-being, and contributions are valued and supported.

This means providing our people with opportunities for training, for self-development and to contribute to the organisation. It means safeguarding their safety and well-being. It means listening closely to their needs. It means supporting them in being themselves. Above all, it means treating our employees with compassion, dignity and respect.

Public

Nurturing a healthier society

With our people, size and reach, we have a responsibility to do good by giving back to the communities in which we operate. As a responsible healthcare network, we are doubling down on our efforts to reduce disease burden.

We are enhancing the health literacy, health screening and disease management programmes we provide to the public, focusing first on cancer and cardiovascular diseases, the top two causes of mortality.

Planet

Protecting our planet

We recognise our responsibility to lead change for a better, more sustainable tomorrow. With clear goals and action plans, we prioritise environmental stewardship, reduce our carbon footprint, and ensure a healthier planet for all.

A healthier planet translates to healthier lives for our patients, our people and our communities. Our sustainability strategy places our patients first, while ensuring the planet remains sustainable for generations to come.

Learn About Sustainability