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What is the difference between the country I reside in versus the country my care will take place? Why was I asked this when I first opened MyHealth360?
How do I start receiving reminders for my appointments made via MyHealth360?
How can I share my medical records?
How is my data shared across IHH Healthcare’s providers?
How do I delete my account?
How is MyHealth360 related to IHH Healthcare?
- Mount Elizabeth Hospital
- Mount Elizabeth Novena Hospital
- Gleneagles Hospital
- Parkway East Hospital
- Parkway Shenton Medical Group
- Parkway Shenton Family Clinics
- Parkway Laboratory
- Parkway Radiology
Powered by IHH Healthcare MyHealth360 is a mobile app that gives patients access to their medical records across these facilities through one single platform.
I did not receive an SMS OTP when registering for my account / updating my particulars. What should I do?
You should be able to receive SMSes from MyHealth360 if your telecom provider is based in one of the following countries: Brunei, China, India, Malaysia, the Philippines, Singapore, Turkey, Vietnam, Cambodia, Hong Kong, Indonesia, Laos PDR, Myanmar, or Thailand. We are actively working to expand our reach and hope to include more countries in the future.
In the event that you able to receive SMS OTP but the SMS OTP did not reach you after the second request, a voice OTP option will be made available. Tap on the 'call me with an OTP' option to receive your voice OTP.
Is there an option for email OTP (one-time password) besides SMS OTP during login?
Do I need to log out manually for security reasons?
Teleconsultation
The TeleConsult call was prematurely terminated due to a bad network connection. How do I get reconnected?
Appointment Bookings
What are the types of appointments available with MyHealth360?
You can now make appointments via MyHealth360.
For corporate clients, please refer to MyHealth Wallet for your Corporate Program to view panel listings and make bookings.
Available appointments includes:- GP services
- TeleConsultations
- Health screenings
- Specialists services
- Maternity tours
What is the difference between setting reminders in My Health Planner and Booking appointments with Specialists and GP?
My Health Planner functions as a health buddy for preventive healthcare matters such as vaccination and health screening appointments. MyHealth360 offers recommendations on relevant healthcare services tailored to your lifestyle.
Booking an appointment with our Specialists and GP doctors refers to upcoming scheduled appointments you may have with our specialists or general practitioners.
Services and reports
You can now access your medical records from IHH Healthcare directly on MyHealth360.
For Outpatients
Can the information, services and tools (including but not limited to the medical records functionality) made available to me on this app, be treated as medical advice?
Can I access a family member's test results?
When will my laboratory results be available?
When will my radiology report be available?
Why can’t I view results after receiving the push notification?
Why aren’t all my laboratory results available after logging in?
For Inpatients
Can I access my reports while I’m still warded in Parkway hospitals?
For radiology reports:
Yes. Regardless of where you are, if you have registered on MyHealth360, and have elected to receive app push notifications, you will typically receive a MyHealth360’s push notification to access your radiology reports in MyHealth360 around 3-4 working days after your reports are available in MyHealth360. The availability of your radiology report on MyHealth360 is subjected to the readiness of the finalized reports by our radiologists. Radiologist may take some time to finalize a report as certain cases are more complex. Typically, it takes at least 3 working days for your reports to be accessible via MyHealth360. If you do not receive your report via MyHealth360 after 7 working days, please contact our call centre at +65 6812 6499 to inquire about the status of your report.
For Laboratory results:
Do note that for all inpatient laboratory results , i.e., laboratory tests taken when you are warded in any IHH Healthcare Singapore hospitals, will not be accessible via MyHealth360.
